Reporting In: 5 Reports to Help You Boost Revenue

Summary: Not sure which Fullbay repair shop reports are worth your time? Start with these five. The All Revenue Report shows you exactly where your money is coming from. The A/R Aging Report tells you who hasn’t paid — also for how long. The Fleet Report turns upcoming PM work into a pipeline of steady jobs. Employee Statistics helps you spot technician efficiency issues before they eat into your margins. And Inventory Velocity keeps you from tying up cash in parts that aren’t moving. Together, they give you a clear picture of your shop’s financial health — and a roadmap to more revenue.

Let’s talk about reports.

No, not report cards (though we forgive you if that term sent a shudder down your spine). We’re talking about the repair shop reports you can generate with Fullbay that will give you critical information about your heavy-duty shop and what’s going on in it.

Are you not using reports yet? That’s okay. In the spirit of helping you improve your shop operations, we spoke with the product marketing team to learn which reports helped customers track and increase their revenue.

Here are five Fullbay reports that every shop owner should be using.

All Revenue Report: See Exactly Where Your Shop’s Money Comes From

If you want an overview of your shop’s financial position, this report is for you.

The All-Revenue Report breaks down all the revenue streams flowing into your shop. You can see things like how much money you’re actually generating, the amount of customers contributing, and the number of parts you sell. You can also see revenue per customer (on average), revenue per repair order, per service, and so on.

You can review your margins on this report: If you want a certain amount of income to come from parts or labor, for example, this is the report that will show you. You can also dive even deeper to review the individual performances of your employees.

How this repair shop report boosts revenue: When you can see exactly which services and margins are underperforming, you can make targeted adjustments — raise your markup, double down on what’s working, or reallocate resources. Shops fully operating on Fullbay see a revenue increase of $20K per month within the first three months, and visibility like this is a big reason why.

A/R Aging Report: Find Out Who Owes You and How Much

Are your customers paying you?

If they’re not…well…you have a problem.

The A/R Aging Report (A/R stands for Accounts Receivable) shows you which invoices are past due, and how far past due they are. Obviously, there’s a big difference between five days and three months — unfortunately, some clients take even longer to pay up.

In the old days, you generally had to rustle through your records by hand to find out who hadn’t paid their bill. You might not even be keeping track of how much you were losing. The A/R Aging Report does that for you; you can see not only how much money a particular client owes you, but also how much money you’re owed overall.

It’s often a sobering sight, and it’s all the more reason to keep track of (and keep after) clients who are lagging in their bills.

How this report helps your shop get paid faster: Set up a follow-up cadence — try reminders at 30 days, escalation at 60, hard decisions at 90. Then, start collecting the revenue you’ve already earned. Shops that actively manage their receivables often recover thousands they didn’t realize were stuck in aging invoices.

Fleet Report: Turn Preventive Maintenance Into Steady Revenue

The Fleet Report is your sales engine.

We’re big fans of tracking PMs; when you stay on top of routine maintenance, your customer gets safer vehicles with less downtime, and your shop gets steady work.

When you or your service manager opens the Fleet Report, they can see all the PM work various trucks and fleets need. Inspections coming up? It’s in this report. Brake job overdue? Yep, it’s in this report.

You can also review all upcoming PM work from this report, or you can dig down into specific customers to see what kind of repair work they have coming due (or, in some cases, what work is overdue).

How this repair shop report drives steady revenue: Stop waiting for breakdowns and start filling your bays with planned PM work your customers already need. Proactive outreach means more predictable scheduling, better tech utilization, and customers who keep coming back.

Employee Statistics: Measure Technician Efficiency and Spot Problems Early

We’re big on helping techs do their best work. That’s what the Employee Statistics list is for; you can see how your techs are doing, and from there determine what you can do to help them.

When you open this list, you’ll see three key metrics.

• Clocked Hours represent how long the tech is clocked in. As soon as they “punch in” at the shop in the mornings, this timer is running.
• Completed Hours represent how much work the tech has done on a service order. Once a service manager assigns them to a job and they begin the repair, that clock is running in the background.
• Efficiency is determined when the app figures out how many hours were spent repairing something vs. how many hours the employee is actually in the shop.

As an example, let’s say you have a technician who has 45 clocked hours in a week…but only 30 completed hours. That 15-hour gap means something, and it’s costing you money.

Before your blood pressure rises any further, understand that this is not necessarily the tech’s fault.

The Employee Statistics report is particularly valuable when it comes to seeing where your techs may be having trouble. If someone has low hours, why is that? What can you, as an owner or manager, do to help? There may be road blocks you need to remove.

Alternatively, you may be overstaffed; you might have plenty of repair work for three techs, but not enough for five. And so on. Basically, the point of this report is to draw attention to problems your shop might be facing.

How this report recovers lost billable hours: Find where billable hours are disappearing and remove the roadblocks. With a labor rate of $149/hour, recovering just one extra hour per tech per day across a three-person team adds roughly $9,000 a month.

Inventory Velocity: Stop Overstocking and Start Selling Smarter

How fast are you selling your parts, and are you stocking too many or too few? This report will answer that question, and will help you ensure the money you spend on inventory is fully maximized.

If you’re selling 16 glow plugs a month, but you keep 50 in stock at all times…that’s inventory you’re not selling. Thirty-four pieces of inventory, to be exact. If you’re constantly topping it off to 50, that’s a lot of extra glow plugs sitting in your parts room, slowly losing their value or even deteriorating over time. Several of our customers have completely revamped their inventory after adopting Fullbay. They use it to purge parts they aren’t selling and stock up on the ones that they need.

The more inventory you have, the more you have to count. The Inventory Velocity Report cuts down on the amount of time you’re going to end up spending on cycle counts — which is a win for everyone.

How this report turns your parts room into a profit center: Set your stock levels based on real sales data so you stop tying up cash in parts that don’t move. The result is better cash flow, fewer emergency orders, and profitability that comes from a parts room working for you instead of eating into your margins.

Start Using These Reports to Grow Your Shop’s Revenue

On average, shops that are fully up and running on Fullbay see a revenue increase of $48K per month within six months. Repair shop reports like the five we just covered are a big part of that. They show you where money is hiding, where it’s leaking, and where your next win is waiting.

Already using Fullbay? Make this the week you dig into a report you haven’t tried yet. You might be surprised by what you find.

New to Fullbay? Let’s set up a free demo. We’ll walk you through these reports with your shop’s needs in mind.