Products
Features
Estimates & Invoices
Easily send estimates to customers and receive electronic approvals before starting work.
Service Order Workflow
Receive repair requests and generate service orders quickly and efficiently.
Inventory Management
Manage parts across multiple locations and easily order from vendors.
Reporting
Get complete visibility on all aspects of your shop.
Customer Communication
Keep customers in the loop on repair progress with simple two-way communication.
Text Alerts
Fullbay’s Text Alerts allow you to reach customers and employees.
2-Way Texting
Turbocharge your communication by sending, receiving and managing customer text messages in Fullbay.
Integrated Accounting
Reduce administrative overhead with automated bookkeeping that syncs with accounting programs.
Integrations & Services
Fullbay’s leading technology integrates seamlessly with other industry tools.
Onboarding, Support, and Training
There’s all kinds of ways to learn how to use Fullbay! Our support services are completely free.
View All Products
Shop Essentials
Dieselmatic Digital marketing solutions built for heavy-duty truck repair shops. Grow your business with a premium website, pay-per-click management, and more. Learn More
Fullbay Payments Accept and process credit cards, fleet checks/cards and ACH payments with next-day funding, all without leaving Fullbay. LEARN MORE
Fullbay Connect Fullbay Connect is the ultimate solution to access premium integrations and features, making life easier for everyone in the shop. Learn More
Solutions
Who We Can Help
Fleet Maintenance Management Software
Helps fleet managers maximize efficiency and extend asset lifespan.
Diesel Truck Repair Shop Software
Provide the fast, reliable service that customers want—with more profit and less headache.
Heavy Equipment Repair Software
Boost efficiency in your heavy equipment repair shop with fast, flexible software.
Mobile Truck Repair Software
Streamline your heavy-duty mobile operation—even when the team is miles apart.
Tow Truck Repair Software
Help your shop efficiently dispatch tow trucks, track repairs, and more.
Agriculture and Farming Equipment Repair Software
Provide the fast, reliable service that farmers need to keep their equipment working.
Fire Truck and Ambulance Repair Shop Software
Provide consistent, dependable repairs and maintenance that emergency vehicles can rely on.
Construction Fleet Maintenance Software
Keep the worksite safe and efficient with maintenance software built for construction equipment.
RV Repair Shop Software
Make sure every RV can explore the road with a safe, reliable vehicle
Read case studies from our customers
What Our Customers Say About Us
Shop Stories See the improvements real shops experienced when they switched to Fullbay. Learn More
Testimonials Our customers take to video to share their stories about life with Fullbay. Learn More
Reviews What else are customers saying about us? Click here to read the raves. Read Now
About Us
Who We Are
Our Story
A better life for shops leads to safer roads for us all.
Fullbay Cares
See how we give back to the essential workers of heavy-duty repair.
Our Company Values
We're all about creating a rewarding environment for our employees and customers.
Our Leadership Team
Fullbay is made possible by an incredible group of people, staring with our leaders.
Learn More About Fullbay
Building the Diesel Repair Community
Join the Fullbay Team Looking for the next step in your career? Join the team and help us continue our mission to better life for shops and contribute to safer roads for us all. Learn More
ALL ABOUT THE GRILLES STORE Shop our 80+ diesel-themed products and contribute to a great cause! Check back frequently because we’re always adding more. Learn More
Shop Owner Roundtable Catch up on season 1 or watch the newest episodes of our hit series Shop Owner Roundtable! Watch Now
Resources
Industry Resources & Best Practices
Blog
Get the latest trends and best practices in heavy-duty repair.
ROI Calculator
Free tool: How profitable is YOUR shop?
Webinars
Learn from the top industry minds
VIN Decoder
Check out the background of any truck.
Downloads
Download free educational guides and resources.
Parts Markup Tool
Determine your ideal gross profit and markup percentage,.
Podcast
Diesel Stories: A heavy-duty podcast for the heavy-duty industry.
The State of Heavy-Duty Repair
The definitive report on the commercial vehicle repair industry.
View All Resources
Featured Resources
Enter the Matrix: How to Maximize Parts Profit Check out this webinar where we’ll show you how to build a price matrix that will drive more revenue for your shop. Watch Now
DIESEL CONNECT 2023 REPLAYS Watch the session replays from Diesel Connect 2023. Watch Now
Refer a Shop
CONTACT US

SALES: (385) 399-0922   |  SUPPORT: (385) 217-3389   M-F, 6AM - 6PM MST

Login Free Demo
Call Us Today (385) 399-0922
Refer a Shop Contact Us SALES: (385) 399-0922 SUPPORT: (385) 217-3389 M-F, 6AM - 6PM MST
Login Free Demo

TURBOCHARGE COMMUNICATION WITH 2-WAY TEXTING.

Send and receive text messages without ever leaving Fullbay! Get information to your customers faster and give yourself more time to turn wrenches. CHAT WITH US

What Is 2-Way Messaging?

2-way texting allows you to send and receive text messages to and from another party. You can now have a text-based conversation with your customers if you need to—from right inside Fullbay.
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How Can 2-Way Texting Improve Customer Engagement?

Customers are more likely to open and review text messages compared to voicemails or emails.*

Improved responsiveness and transparency with customers means more trust placed in you—and more customers returning again and again.
2-Way_Texting_Infographic

More Communication =
Greater Customer Satisfaction

Why do customers love 2-way texting?

It allows instant updates.

Real-time updates about repair status increase transparency and reduce uncertainty. 

It builds trust.

 2-way texting allows you to address customer questions and concerns quickly—building trust and indicating you value their time.

It makes them feel appreciated.

Send follow-up messages, links to satisfaction surveys and promotional offers, and more to let customers know you appreciate their business.

It’s really, really convenient.

More and more people—including some of your customers—want at least the option to send texts instead of calls or emails.
Customer_Communication_Invoice_v2 Estimates_Detailed_v2 Feature Illustration_600x600_Shaking-Hands Feature-Illustration_Text

Why do customers love 2-way texting?

Customer_Communication_Invoice_v2 Estimates_Detailed_v2 Feature Illustration_600x600_Shaking-Hands Feature-Illustration_Text

It allows instant updates.

Real-time updates about repair status increase transparency and reduce uncertainty. 

It builds trust.

 2-way texting allows you to address customer questions and concerns quickly—building trust and indicating you value their time.

It makes them feel appreciated.

Send follow-up messages, links to satisfaction surveys and promotional offers, and more to let customers know you appreciate their business.

It’s really, really convenient.

More and more people—including some of your customers—want at least the option to send texts instead of calls or emails.

Track & Manage Communication With 2-Way Messaging.

Checkmark All your messages are kept in one place—you can send texts directly from the platform or review specific customer text threads at a later time.
Checkmark Regain the time you’d spend tracking down emails or attempting to catch customers over the phone.
Checkmark Best of all, handling simple queries and updates via text messaging minimizes the amount of time spent out of the bay and on the phone.
2-Way_Texting_App

How Can 2-Way Texting

Rev Up Your Shop’s Business?

2-way texting can upgrade the customer experience and even unlock new revenue streams for your shop. Here’s just some of the ways our customers have put it to work:
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BOOK SERVICE

Customers can request service over text.
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PROVIDE REAL-TIME UPDATES

Keep customers informed about the status of their repairs, from diagnostic to completion.
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GET AUTHORIZATIONS

Need additional parts or repairs? Get faster approval through 2-way texting.
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ENHANCE CUSTOMER SERVICE

Respond to customer queries and provide support before, during, and after repair services.
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SEND ESTIMATES & INVOICES

Texting offers you another way to deliver estimates and invoices—and even include a link for customers to pay online. 
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TAKE YOUR SHOW ON THE ROAD

Do you provide emergency or towing services? Set up a direct text line for emergency assistance.
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HANDLE PARTS QUESTIONS

Customers can ask about part availability and pricing without picking up the phone.
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ASK FOR FEEDBACK

Encourage feedback for services rendered, or ask satisfied customers to leave reviews on their favorite platforms.
Five stars!

WE HAVE A FIVE-STAR RATING!

READ REVIEWS

REV UP YOUR CUSTOMER COMMUNICATION TODAY!

See what 2-Way Texting
can do for your shop. CHAT WITH US