Last updated: October 23, 2025

Our Commitment to Privacy

Fullbay, Inc., a Delaware corporation (“Fullbay” or “we” or “our” or “us”) respects your privacy and is committed to protecting it through our compliance with this privacy policy.

This privacy policy describes the types of information we may collect from you or that you may provide when you visit the website www.fullbay.com (our “Website”) owned and operated by Fullbay, or any of our owned features, content, or applications that we might offer along through it from time to time (collectively, the “Service”). Your privacy and the privacy of your customers are very important to us. To better protect your privacy Fullbay provides this policy explaining our online information practices and the choices you can make about the way your information is collected and used. It also describes how you can access and update this information. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This policy applies to information we collect: (1) on or through our Service; and (2) in email, text, chat, and other electronic messages between you and our Service. 

It does not apply to information collected by: (1) us offline or through any other means, including on any other website operated by us, our affiliates, or any third party; or (2) any third party (including our affiliates), including collection through any non-Fullbay owned application or content (including advertising) that may link to or be accessible from or on the Service. We may provide additional or different privacy policies that are specific to certain features, services, or activities.

Please read this privacy policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using the Service, you agree to this privacy policy. This policy may change from time to time (see Changes to This Policy). Your continued use of the Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

The Service is also subject to the Terms of Service, or other written terms and conditions, applicable to you upon account creation.

BY USING OR ACCESSING THE SERVICES, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

Contact Us

If you have questions or complaints regarding our privacy policy or practices, please contact us by email at privacy@fullbay.com, by phone at (385) 217-3389, or by written notice to:

Fullbay, Inc.

2 North Central Avenue, Suite 425
Phoenix, AZ 85004

Attn: Data Privacy Officer

Children and Minor Data

Our Services are not intended for, and we do not knowingly collect any personal information from, children under the age of 18. If you are under 18, do not use or provide any information on the Service or through any of its features, register on the Service, make any purchases through the Service, use the interactive or public comment features of the Service, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 years old without verification of parental consent, we will delete that information.

If you believe we might have any information from or about a child under 18, please contact us at the contact information above (see Contact Us).

Information We Collect

We collect several types of information from and about users of our Service, including information: (1) that relates to, describes, or can be associated with you as an individual, directly or indirectly, including but not limited to: name, postal address, e-mail address, telephone number, payment information (such as credit card numbers and account information), or any other identifier by which you may be contacted online or offline (“personal information”); (2) that is about you but individually does not identify you; and (3) about your internet connection, the equipment you use to access the Service, and usage details. We collect this information (i) directly from you when you provide it to us; (ii) automatically as you navigate through the Service; and (iii) from third parties, for example, our business partners. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.

Personal Information Collected or Processed

The types and categories of personal information we collect or process include:

• Account and contact information, including name, address (such as work address, or other address), email address, phone number, username, and other contact information you provide us.
• Payment information, including credit card or debit card information and information about the payment methods and services you use in connection with the Services.
• Account history, including information about your subscription, account, transactions, purchases, order history, service records, parts inventory data, fleet management information, and any applicable discounts.
• Business demographic information, such as shop size, number of technicians, and types of services offered.
• Location information, including general geographic location such as country, state or province, and city of your business operations, and if enabled, precise geolocation for mobile app features related to service tracking and dispatch management.
• Telematics and vehicle data, including vehicle location (e.g., GPS coordinates, route history, trip duration), vehicle performance data (e.g., fuel consumption, engine diagnostics, tire pressure, braking, acceleration, idling time), and driver behavioral data (e.g., hours of service, driving style, and compliance with safety requirements)
• Device information, including your IP address, device identifiers, operating system and version, preferred language, hardware identifiers, browser type and settings, and other device information.
• Content and information you elect to provide as part of your account or in any User Contributions you make through the Services or emails, chats, or other communications sent to us.

Additional Information Categories

We also may collect:

• Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific Services feature.
• Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

Fleet Owner and Driver Data Rights

We may collect and process personal information relating to both fleet owners and drivers. Where tracking technologies (including GPS, telematics, or electronic logging devices) are used, we obtain and rely on the consent of the fleet owner, who is responsible for notifying and obtaining any required consent from drivers under applicable law. Employers must inform employees of any GPS tracking device and explain what data it is tracking and provide written notice to employees about any electronic monitoring, including GPS tracking. Drivers may have additional rights under state or federal law, which we honor upon request.

We may also collect, process, and retain data as required by the U.S. Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), and other applicable regulators. This may include electronic logging device records, driver qualification information, and vehicle inspection reports.

Information You Provide to Us

The information we collect on or through the Service may include: (1) information that you provide by filling in forms on the Service, which includes information provided at the time of registering to use the Service, subscribing to our services, posting material, requesting further services, or any additional information provided that we may ask for if you report a problem with our Service; (2)  records and copies of your correspondence (including email addresses), if you contact us; (3) details of transactions you carry out through our Service and of the fulfillment of your orders, which would include your financial information; and (4) your search queries on the Service.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Service, as further described in the Public Forums section below, or transmitted to other users of the Service or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Service with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Service, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including: (1) details of your visits to our Service, logs, and other communication data and the resources that you access and use in the Service; and (2) information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). This data is used for the following purposes: (1) personalizing your experience on our Service; (2) improving our services and product offerings; (3) analyzing user behavior and website performance; (4) providing targeted advertising and marketing communications; and (5) sharing aggregated, non-personal information with our marketing partners and analytics providers to help them understand user engagement patterns. 

The information we collect automatically may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Service and to deliver a better and more personalized service, including by enabling us to: (1) estimate our audience size and usage patterns; (2) store information about your preferences, allowing us to customize our Service according to your individual interests; (3) speed up your searches; and (4) recognize you when you return to the Service.

The technologies we use for this automatic data collection may include: cookies, web beacons, tags and scripts and are used by Fullbay and our marketing partners, affiliates, and analytics providers. These technologies are used in analyzing trends, administering the Service, tracking users’ movements around the Service and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Cookies

A cookie is a small file placed on the hard drive of your computer. 

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Service. Unless you have adjusted your browser setting so that it will refuse cookies, we automatically place cookies on your device’s hard drive through your web browser when you direct your browser to our Service. These cookies may store information such as your login credentials, user preferences, session identifiers, and browsing activity on our Service.

We access these cookies each time you visit our Service to provide a personalized experience, maintain your session, analyze your use of our services, and to set and store user preferences and activity. Our partners use session ID cookies to make it easier to navigate to our Service. We do not have access or control over these cookies, and such use is governed by such provider’s privacy policy. You retain full control over cookie acceptance and can modify your browser settings at any time to refuse or delete cookies, though this may limit certain Service functionality.

Web Beacons

Pages of the Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Fullbay, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Do-Not-Track Policy

Some browsers may transmit “do-not-track” (“DNT”) signals with which you may communicate. We currently do not change our tracking practices in response to DNT Settings in your browsers.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Service are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Service. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Log Files

As is true of most websites, we and the third party tracking services we use gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We do link this automatically collected data to other information we collect about you.

Local Storage Objects

We use Local Storage Objects (LSOs) such as HTML5 content information and preferences. Third parties with whom we partner to provide certain features on our Service or to display advertising based upon your web browsing activity also use LSOs such as HTML 5 and Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html.

Frames

Some pages on our Service may display content from our partners using framing techniques, allowing the content to appear integrated with our Service. Please note that any personally identifiable information you provide on these pages is submitted directly to these third parties and not to Fullbay. 

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information: (1) to present our Service and its contents to you; (2) to provide you with information, products, or services regarding your shop management solutions; (3) to fulfill any other purpose for which you provide it; (4) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection; (5) to notify you about changes to our Service and products; (6) allow you to participate with interactive features on our Service; (7) in any other way we may describe when you provide the information; and (8) for any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. If you do not want us to use your information in this way, please contact us at the contact information above. We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Finally, we never use, share, sell or rent the personally identifiable information provided to us online in ways unrelated to the ones described in this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy: (1) to our subsidiaries and affiliates; (2) to contractors, service providers, and other third parties we use to support our business; (3) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Fullbay’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Fullbay about our Service users is among the assets transferred; (4) to third parties to market their products or services to you if you have not opted out of these disclosures; (5) to fulfill the purpose for which you provide it; (6) for any other purpose disclosed by us when you provide the information; (7) with your consent; or (8) to artificial intelligence and machine learning service providers as described in the “Artificial Intelligence and Machine Learning Services” section below.

We may also disclose your personal information: (1) to comply with any court order, law, or legal process, including to respond to any government or regulatory request; (2) to enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes; or (3) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fullbay, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We never use, share, sell or rent the personally identifiable information provided to us online in ways unrelated to the ones described in this privacy policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Newsletters

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. If you wish to opt-out of receiving these newsletters you may do so at any time by following the unsubscribe instructions within the emails you receive.

Service Related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.

Referrals

When you register for a demo you have the opportunity to let us know if you heard about us from somebody you know. If you do, we will give you the opportunity to provide us with your referral’s name and email address so we can credit them with a referral bonus. Fullbay stores this information for the sole purpose of providing the referral bonus and tracking the success of our referral program. If your name has been provided as a referral you may contact us at privacy@fullbay.com to request we no longer store your name.

Links to Other Sites

This Website contains links to other sites that are not owned or controlled by Fullbay. Please be aware that Fullbay is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website and to read the privacy policies of each and every website that collects personally identifiable information.

Public Forums

Our Website offers publicly accessible blogs or community forums. Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personally identifiable information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

Service Providers

We use other third parties such as an email service provider to send out emails on our behalf. When you sign up for our services, we will share your personally identifiable information only as necessary for the third party to provide that service.

Artificial Intelligence Services

As part of providing our shop management solutions and improving our services, we may share certain customer data with third-party artificial intelligence and machine learning (“AI”) providers, including but not limited to OpenAI, Anthropic, and other AI service providers (“AI Providers”). We have also developed our own AI solutions, which are subject to the additional AI-related terms and disclosures set forth in Schedule B to our Terms of Use, and to use such AI-Enabled Services you will need to share or input certain customer data with us. 

The types of data shared under these alternatives may include: (1) Customer service interactions and support communications; (2) anonymized or aggregated usage patterns and service data; (3) content you input into AI-powered features of our Service; (4) technical logs and performance metrics related to AI functionality; (5) repair and maintenance data; (6) fleet management information; and (7) other data necessary to provide AI-enhanced features within our Service.

We and our AI Providers process this data to: (1) generate responses to customer inquiries; (2) provide automated insights and recommendations; (3) improve natural language processing capabilities; (4) enhance our service offerings and user experience; and (5) train and improve AI models (in the case of AI Providers, where permitted by our agreements with such AI Providers).

We implement appropriate safeguards in our agreements with AI Providers, including: (1) contractual requirements for data protection and confidentiality; (2) compliance with applicable privacy laws and regulations.

If you do not wish for your data to be processed by AI Providers, or by AI-Enabled Services that we may provide directly to you, you may not use any of the AI-Enabled Services. Please contact us at privacy@fullbay.com to discuss available alternatives. While opting out may limit certain AI-enhanced features like predictive maintenance recommendations and automated reporting, core fleet maintenance management functionality will remain available.

Social Media Feature and Widgets

Our Website includes social media features, such as the Facebook and Twitter buttons. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.

Business Transitions

In the event Fullbay goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or prominent notice on our Web site for 30 days of any such change in ownership or control of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.

Our Commitment to Data Security

The security of your personally identifiable information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Service like message boards. 

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.

Your State Privacy Rights

Depending on your state of residency, you may have certain rights related to your personal information, including:

• Access and Data Portability. You may confirm whether we process your personal information and access a copy of the personal information we process. To the extent feasible, depending on your state, data will be provided in a portable format. Depending on your state, you may have the right to receive additional information and it will be included in the response to your access request.
• Correction. You may request that we correct inaccuracies in your personal information that we maintain, taking into account the information’s nature and processing purpose.
• Deletion. You may request that we delete personal information about you that we maintain, subject to certain exception under applicable law.
• Opt Out of Using Personal Information for Targeted Advertising, Profiling, and Sales. You may request that we do not use your personal information for these purposes. Please note that we do not sell personal information.

The exact scope of these rights vary by state. There are also several exceptions where we may not have an obligation to fulfill your request.

How You Can Access, Correct, Delete and Deactivate Your Information

You can access, delete and correct all your personally identifiable information that we collect online and maintain by contacting us at the contact information above.

Retention of Personal Information

We retain the categories of personal information described in this policy for as long as reasonably necessary to fulfill the purposes described or as otherwise legally permitted or required, including maintaining the Services, operating our organization, complying with our legal obligations, resolving disputes, and for safety, security, and fraud prevention. This means we consider our legal and business obligations, potential risks of harm, and nature of the information when deciding how long to retain personal information. We will generally retain your information for as long as your account is active or as needed to provide you services. At the end of the applicable retention period, personal information will be deleted, destroyed, or deidentified. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@fullbay.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows errors. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Global Privacy Control

Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to process your request to opt out from certain types of data processing, including data “sales” as defined under certain laws. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.

Nevada provides its residents with a limited right to opt out of certain personal information sales. Residents who wish to exercise their sale opt-out rights may submit a request to this designated address: privacy@fullbay.com. However, please know we do not currently sell data triggering that statute’s opt-out requirements.

California Privacy Rights 

California Civil Code Section 1798.83, the California Consumer Privacy Act of 2018 (CCPA), and the California Privacy Rights Act of 2020 (CPRA) entitle California users to request information concerning the disclosure of certain personal information to third parties for the third parties’ direct marketing purposes. California users who wish to request further information in compliance with these laws may contact Fullbay by email at info@fullbay.com.

Changes to This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.