Forewarned is forearmed.
That saying applies to everything – including truck repair. That’s why we encourage a full inspection every time a customer brings in a vehicle for a specific issue. An inspection doesn’t take long, and often it can turn up problems the customer may not have otherwise noticed.
The Heavy Truck Inspection
By forewarning your customer, you’re preventing potential unscheduled downtime of their vehicle – and nothing builds trust like saving them from an expensive roadside breakdown. You’re also generating more work for the shop – a win-win situation.
The inspection itself is similar to a driver’s vehicle inspection but geared more toward preventing unscheduled downtime. Whether you charge for the inspection is up to you, but consider the amount of time your tech will put into it, based off this sample list of inspection steps to follow when checking a unit:
- Check all engine and auto transmission fluid.
- Check all lights.
- Check brake pads/shoes/drums & adjustments.
- Check for oil leaks.
- Check belts, tensioners, and pulleys.
- Check all tires for flats and tread depth.
- Check radiators for leaks/debris.
- Verify service order VIN to unit’s VIN.
These are the areas a tech is most likely to diagnose existing or potential problems. Depending on how much time they have and what the customer has authorized, they can add these new issues to the workflow or get back to them later, after addressing the customer’s original complaint.
The reality is, any problems identified during the inspection become complaints of their own. They can be priced out and presented to the customer on the same estimate as the original complaint. The customer then has the choice to say yes or no to each complaint.
Benefits to the Shop
- The shop is protected by identifying any preexisting damage or issues – cutting down on “Why didn’t you notice this before?” followups.
- The shop can get more business by finding issues the customer would like fixed.
- The customer trusts the shop to find problems – a trusting customer is a returning customer, and will likely tell their colleagues about you.
Benefits to the Customer
- Avoid unscheduled downtime by catching issues before they become major problems.
- Take care of multiple issues all at once instead of downing the truck multiple times.
- Peace of mind knowing there are no major issues when the inspection comes back clean.
The Right Tool
Performing an inspection while diagnosing an issue clearly benefits the customer and the shop. But is your business equipped to quickly perform and document an inspection?
We’ve built a way to document an inspection right into the natural workflow of Fullbay. To see how it works, as well as check out other cool features like faster invoicing and instant authorizations, request a demo.