Be Learned: How To Fast-Track Your Fullbay Experience

We can count the number of people who wake up excited to learn new software on one hand. Software developers and maybe gamers aside, figuring out how an application or platform works is just…well, it’s not super exciting. And besides, heavy-duty repair shops are busy places. Trucks need fixing, customers need updates, the coffee machine needs refilling. The last thing most people want is a training process that feels like cramming for a final. 

The Fullbay team kept that in mind as they approached training. Instead of throwing users into the deep end with a giant manual and a half-hearted “Good luck, old chap,” Fullbay provides a couple of different avenues to become learned in its ways. There’s some overlap between the two, but the in-app Guided Training and the separate Fullbay Learn platform each have their own approach. 

Here’s how to get started. 

New To Fullbay? Start With Guided Training 

Fullbay’s Guided Training is built directly into the platform, and acts like an onboarding roadmap. Instead of handing users a giant training document, or forcing them to sit through approximately 3,720 videos, Guided Training breaks onboarding into milestones like:

• Logging in.
• Creating a first service order.
• Completing role-specific tasks.
• Learning workflows.

New users can complete some milestones just by performing actions in Fullbay. Others contain links to additional learning resources. And since it is actually illegal to let a milestone go unrecognized, each time an individual completes one, they’ll receive badges like this:

(Editor’s Note: Our lawyers would like me to point out that it is NOT illegal to let a milestone go unrecognized. We just firmly believe in neat badges.) 

Guided Training tracks an employee’s progress automatically, so if you have to log out or go refill the coffee, you can pick up where you left off. On top of that, a person’s manager can track an individual’s progress, ensuring they’re learning what they should when they should. 

Want A PHD In Fullbay? Head For Fullbay Learn 

Hey, sometimes completing basic training isn’t enough. We get it. You want to be a Jedi Master, not just a Jedi Knight. 

Allow us, then, to introduce you to Fullbay Learn. Like Guided Training, it recognizes what role someone holds based on their login — a shop owner, for example, doesn’t need the same training as a technician, and a service writer’s daily workflow looks very different from someone managing inventory. 

Fullbay Learn does overlap somewhat with Guided Training, and some milestones link directly to related Fullbay Learn courses to move beyond the basics. Fullbay Learn provides a broader catalog of training resources that can help teams build confidence, improve consistency, and get more value from the platform.

Fullbay Learn contains:

• Role-specific learning paths.
• Self-paced courses and training materials.
• Training that expands beyond basic onboarding.
• Progress tracking, badges, and course completion awards.
• Resources for new hires and experienced users who want to sharpen their skills.

The goal isn’t just to teach someone how to click buttons inside the software. It’s to help everyone at the shop understand how Fullbay fits into their daily work — and how to use it more effectively as their responsibilities grow. 

There are only two rules for Fullbay Learn. The first rule is, you don’t talk about Fullbay Learn. The second rule is, you don’t talk about Fullbay Learn.

We kid, of course. The only real rule is that each new user needs their own account. Fullbay Learn tracks a user’s adventures, saving and updating as someone progresses. A shared account isn’t going to be very helpful — if a tech logs in every time their parts manager logs out, well…they’re going to be looking at very different resources.

You also want individual logins for bragging rights, as you’ll gain certifications and shout-outs for completed coursework. And, yes, more badges:

What If I Need Extra Help?

Want to learn more about a certain area of Fullbay, or have a burning desire to really become an expert in specific matters? 

For that, we have Spike.

Spike is Fullbay’s friendly cactus-shaped assistant and the quick-answer option. You can ask him a question about Fullbay, and he will answer. He’s really good at this, by the way — one shop owner even referred to him as “a genius,” and we will be calling him that from now on. 

Or, if you’d rather avoid cacti involvement (or need deeper documentation, walkthroughs, or step-by-step instructions), you can log in to Fullbay Help & Training and browse hundreds of articles that cover all things Fullbay. They’re also available in Spanish, by the way! 

Pro tip: You have to be logged in to Fullbay to access Fullbay Learn, Help & Training, and, yes, Spike. If you’re not logged in and you try to do anything we just described, you will be prompted to log in. 

If you want to learn even more, the following is also available:

• Shop class webinars. These live educational sessions are hosted by the Fullbay Success team, and focus on practical examples of shops using Fullbay. You’ll be able to see how other shops use its features and what process improvements they’ve made. You’ll also be able to ask questions. Yes, these are recorded and can be accessed later. 
• Office hours. These are scheduled Q&A sessions where shops can get their questions answered by the Fullbay Success team. These are great for general “how should I…” questions, or to gain clarity about workflows. 

Go An Be Learned! 

No one expects you to become a Fullbay expert overnight. That’s why the platform offers multiple ways to learn, whether you’re into hands-on practice, structured coursework, or digging through documentation on your own. Start with Guided Training, branch into Fullbay Learn if you wish, and before long, you’ll be sailing through SOs, estimates, invoices, and workflows like you’ve been doing it for years.

Ready to see it for yourself? Log into Fullbay and start exploring.

Or, if you’ve heard all about Fullbay and you’re ready to give it a try, give our demo a whirl.