TURBOCHARGE COMMUNICATION WITH 2-WAY TEXTING.
Send and receive text messages without ever leaving Fullbay! Get information to your customers faster and give yourself more time to turn wrenches. CHAT WITH US
What Is 2-Way Messaging?
2-Way Texting allows you to send and receive text messages to and from another party. You can engage in text-based conversations and share attachments with your customers and technicians—from right inside Fullbay.
How Can 2-Way Texting Improve Customer Engagement?
Customers are more likely to open and review text messages compared to voicemails or emails.*Improved responsiveness and transparency with customers means more trust placed in you—and more customers returning again and again.
NOW AVAILABLE: TEXTING WITH ATTACHMENTS.
Text image and photo files (.jpg, .jpeg, .png, or .gif) up to 5MB each file and PDF files up to 0.6MB to improve customer communication. A picture is worth a thousand words!
More Communication =
Greater Customer Satisfaction
Why do customers love 2-way texting?
It allows instant updates.
Real-time updates about repair status increase transparency and reduce uncertainty.It builds trust.
2-way texting allows you to address customer questions and concerns quickly—building trust and indicating you value their time.It makes them feel appreciated.
Send follow-up messages, links to satisfaction surveys and promotional offers, and more to let customers know you appreciate their business.It’s really, really convenient.
More and more people—including some of your customers—want at least the option to send texts instead of calls or emails.
Why do customers love 2-way texting?
Track & Manage Communication With 2-Way Messaging.
All your messages are kept in one place—you can send texts directly from the platform or review specific customer text threads at a later time.
Regain the time you’d spend tracking down emails or attempting to catch customers over the phone.
Best of all, handling simple queries and updates via text messaging minimizes the amount of time spent out of the bay and on the phone.
How Can 2-Way Texting
Rev Up Your Shop’s Business?
2-way texting can upgrade the customer experience and even unlock new revenue streams for your shop. Here’s just some of the ways our customers have put it to work:
BOOK SERVICE
Customers can request service over text.
PROVIDE REAL-TIME UPDATES
Keep customers informed about the status of their repairs, from diagnostic to completion.
GET AUTHORIZATIONS
Need additional parts or repairs? Get faster approval through 2-way texting.
ENHANCE CUSTOMER SERVICE
Respond to customer queries and provide support before, during, and after repair services.
SEND ESTIMATES & INVOICES
Texting offers another way to deliver estimates and invoices. Download the invoice to your computer or tablet, save it as a PDF, and attach it to a text, or include a link for customers to pay online.
TAKE YOUR SHOW ON THE ROAD
Do you provide emergency or towing services? Set up a direct text line for emergency assistance.
HANDLE PARTS QUESTIONS
Customers can ask about part availability and pricing without picking up the phone.
ASK FOR FEEDBACK
Encourage feedback for services rendered, or ask satisfied customers to leave reviews on their favorite platforms.
WE HAVE A FIVE-STAR RATING!