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That face when it’s your first day on the job and your boss throws you into the thick of things

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When you’re so busy you can’t even take a second to get out of your chair

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When the customer thinks they know more than you

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When the specialists don’t agree…and it turns out to be user error

Me getting in line for my bonus

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My face when a fleet comes in for scheduled PMs on time, every time

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When that repair you weren’t sure would hold works out

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When you worked back to back shifts and now it’s naptime

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When your shop invests in Fullbay and now your life is way easier

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Me waiting for the coffee to finish percolating

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Healthy snacks vs…less healthy snacks

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When a customer won’t authorize a necessary repair

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When that customer shows up…again…because they won’t make the fix you recommended

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My reaction to people that think self-driving trucks will magically require less maintenance

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That face when your parts manager gets the order wrong

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Get Started with Fullbay

Suz Baldwin

Suz Baldwin got her start in the automotive industry, writing and editing for several motorcycle and classic car magazines straight out of college. In the years that followed, she’s written all sorts of copy for brands big and small while consuming enough coffee to paralyze a dinosaur.