The next chapter of Fullbay is here. Learn more about Fullbay Next

Industry benchmark data and trend monitoring for the heavy-duty commercial repair industry. See how your shop stacks up against real performance metrics from thousands of Fullbay shops.

Revenue per Tech

Revenue per technician = total invoiced service order revenue ÷ qualifying technicians. Includes only full-time technicians (30+ clocked hours per week) at shops with 2 or more of them. Shown as the median across qualifying Fullbay shops; month-over-month changes compare shops active in both periods.

The revenue a typical technician generates per month. A benchmark for sizing up your team's output and staffing against the industry.

$35,430
−2.88% vs. previous month
13-Month Trend Previous period

Billable Hours per Tech

Billable hours per technician = total billed service order hours ÷ qualifying technicians. Includes only full-time technicians (30+ clocked hours per week) at shops with 2 or more of them. Shops outside a normal operating range are excluded so the benchmark reflects typical utilization. Shown as the median across qualifying Fullbay shops; month-over-month changes compare shops active in both periods.

How many hours the average tech actually bills each month, a direct read on productivity and how fully your team is being utilized.

126
29.1/wk
−2.85% vs. previous month
13-Month Trend Previous period

Tech Efficiency

Technician efficiency = billed labor hours ÷ the hours technicians actually clock onto jobs, shown as a percent. It's a shop-wide measure at shops with 2 or more full-time technicians (30+ clocked hours per week). Values above 100% are normal. Shops with too little job-clock time to measure reliably, or with clear clock-tracking errors, are excluded so the benchmark reflects typical shops. Shown as the median across qualifying Fullbay shops; month-over-month changes compare shops active in both periods.

How the hours your shop bills compare to the hours techs actually spend on jobs — a direct read on how productively your team turns wrench time into billable work.

106.60%
−2.40% vs. previous month
13-Month Trend Previous period

Effective Labor Rate

Effective labor rate = labor revenue ÷ billed labor hours on each repair-order invoice, averaged across the shop's invoices for the month. It's a shop-wide measure at shops with 2 or more full-time technicians (30+ clocked hours per week). Shops with almost no billed labor, shops billing a nominal non-commercial rate, and clear data errors are excluded so the benchmark reflects typical shops. Shown as the median across qualifying Fullbay shops; month-over-month changes compare shops active in both periods.

What shops actually bill for every hour of labor — a direct read on where your effective labor rate stands against the rest of the industry.

$141.80
+1.00% vs. previous month
13-Month Trend Previous period

Subscribe for Updates & New Benchmarks:

Sticker_Icon_SizeHuge
Fleet operator benchmarks Uptime, cost-per-mile, and PM compliance broken down by fleet size and sector — truckload, LTL, specialty.
Sticker_Icon_Repair
Technician productivity data Flat-rate vs. hourly comparisons, billed hours per tech, and certification impact on throughput.
Sticker_Icon_VIN
Parts & inventory trends Cost inflation by part category, lead times, supplier concentration risk, and stocking strategies by shop size.

HEAVY-DUTY DATA YOU CAN TRUST.
Pulled from real transaction data across thousands of shops, cleaned and matched month over month so every number holds up.

Customer Map
0 + Underline shops powered
0 M+ Underline service orders managed
$ 0 B+ Underline in repairs tracked

2025-26 State of Heavy-Duty Repair

Our most comprehensive look at the industry yet. Benchmarks across cycle time, labor rates, parts margins, technician productivity, and fleet health.
Checkmark Cycle time trends across 6 shop size segments
Checkmark Labor rate benchmarks by region and specialty
Checkmark Parts cost inflation data and sourcing strategies
Checkmark Fleet PM compliance rates and breakdown frequency
LEARN MORE
SOHD25-26_3-page-mockup

Terms of Use:

Fullbay Insights data is aggregated and anonymized across active Fullbay shops, provided for general informational purposes only. It is not financial, legal, or business advice, and shouldn't be the basis for any business decision. Fullbay makes no warranty about the accuracy, completeness, or fitness of this data for any particular purpose, and accepts no liability for decisions made using it.

This data is the exclusive property of Fullbay, Inc. and protected under U.S. copyright law. You may reference it for your own shop's benchmarking. You may not reproduce, redistribute, or use it in any commercial product, report, or marketing material without prior written permission from Fullbay. Any permitted use must cite "Fullbay Insights" as the source.

Questions about usage or permissions: marketing@fullbay.com
© 2026 Fullbay, Inc. All rights reserved.

See What Fullbay Can Do For Your Shop

GET A FREE DEMO
Decorative border that looks like torn paper Decorative border that looks like torn paper