MEIBORG ENTERPRISES

ABOUT MEIBORG ENTERPRISES

Meiborg Enterprises is a heavy-duty truck repair shop in Rockford, Illinois. It began as the service branch for the Meiborg Brothers trucking fleet, acting as a way to reduce the costs associated with keeping all those trucks rolling. 

Today, they’ve got multiple bays, along with a paint booth, a DPF oven, a body shop, and even a wrecker. They’ve also grown their external clientele to the point where it makes up about 50% of their business. 

“We do pretty much anything truck- and trailer-wise,” said Alex Matheson, Office Manager at Meiborg Enterprises. She joined the company in 2022 with little industry experience, and quickly connected them with Fullbay. She was quite pleased with how Fullbay handled preventive maintenance and scheduling, but was eager to see what the AI features could do.

“There’s just so much you can improve with Fullbay.”

PAIN POINT #1 CLEARING UP NOTES

It’s an age-old problem: a technician’s scribbled notes is not necessarily what customers can or should be reading. But customers do want to know what’s going on with their vehicles. As Alex pointed out, “You don’t want 10 labor hours on an action item and then not having notes to go with that as to why this was 10 hours.”

Translation was often required. At Meiborg Enterprises, that task typically fell to Alex and the office staff. On a smaller service order, this might not be a big deal, but a larger service order with multiple action items could easily take 20 minutes. And even on the smaller service orders, a few minutes here and there can add up to…well…a lot. 

After ChatGPT arrived on the scene, she began transferring notes into it for cleanup — which it did well — but then had to transfer them back to the SO. 

PAIN POINT #2 GETTING TECHS TO PROVIDE MORE EXTENSIVE NOTES

Customers are curious individuals by nature. It’s understandable; they want to know why something is being done and why it costs that much. This isn’t necessarily a bad thing, and it’s pretty understandable, as truck repair in general gets expensive quickly.

The Meiborg team recognized that the questions represented a desire for more information, so techs started inputting more detailed notes. Unfortunately, making those notes legible often became time-consuming, especially on the larger service orders. 

ENTER FULLBAY AI

The Meiborg team had already gotten plenty of use out of Fullbay’s preventive maintenance tracking and technician efficiency features, so when they heard about an AI that took the pain out of technician notes, they were all ears.

3-4 hours per week saved using notes cleanup.

TIME SAVED IN THE BAY

While most of the tangible gains have been in the office, the techs have also seen some improvement. Weekly meetings almost always included a segment where the office staff asked techs to take clearer or better notes. Techs, understandably, weren’t loving it. 

The voice-to-text feature has saved them a good deal of time and made it easier for techs to do what the office staff asks. One of the trailer techs has reported it saves him 3-4 minutes per service order at the end of typing in notes; while this might not seem like a huge deal, over the course of several service orders it really does add up. 

“We turn trucks and trailers in here all day long, so the more three or four minutes you can shave off,” Alex said, “and the more the more you can fit in, the more revenue you generate with less cost.”

What’s more, the text cleanup keeps customers happy. “The more professional our notes sound, the more willing [customers] are to pay what they’re asked,” Alex noted. “I don’t think we’ve had anyone question labor since we started using it.” 

1-2 hours saved per week with voice-to-text.

TIME SAVED IN THE OFFICE

So far, Meiborg Enterprises has seen the biggest results on the office side of things. Time is irreplaceable, especially at a fast-moving shop; clawing back a few minutes spent on notes and invoices can lead up to a restoration of several hours per week for the office crew. Even when factoring in a post-cleanup proofing — “So far, it’s been spot on” — getting that time back allows the office team to focus on other parts of their jobs and reduces delays in getting invoices out.

“This sounds so small, but I have found some of the smallest things have saved me a whole lot of time,” she said. “Just the fact that I don’t have to copy and paste and bounce between screens!”

“I’d say it’s saving me about 20% of the time it would normally take per service order.”

ONWARD AND UPWARD

Meiborg Enterprises continues to take excellent care of their own vehicles and those of their customers. With Fullbay powering their maintenance operations — and Fullbay AI helping their team save time and improve communication with customers — they’re looking toward an even more efficient future. We’re proud to be part of their adventure!