Introducing “Claudia,” Fullbay’s Advanced AI Receptionist for Heavy-Duty Repair Shops

PHOENIX – August 5, 2026 – Fullbay, the largest and most comprehensive turn-key platform that improves the operational efficiency of heavy-duty repair shops, has unveiled its latest innovation in heavy-duty repair shop AI tools: “Claudia,” the 24/7 AI receptionist that answers shop phone calls. Upon calling the shop, Claudia interacts naturally with callers, answers their questions, and captures important details so that shops never lose a lead or miss out on jobs when no one is available to answer. 

Designed for heavy-duty repair shop owners who need an extra hand, the AI receptionist ensures that all customer requests are received and addressed. In an early pilot with Claudia, one shop reported that it generated more than $1,200 USD a week in repair orders.

The feature is configured with each shop’s real information including hours, services, pricing, and FAQs, and it compiles a full summary to send by email to the shop so follow-up can be done accurately and promptly. The AI receptionist turns every call into revenue, not a missed opportunity:

• No more lost business after hours or during the rush. When the shop is slammed, closed for the night, or short-staffed at the front desk, Claudia picks up. Customers get a real answer instead of a voicemail they’ll never leave.
• Every caller gets shop-specific answers on the first try. Because the AI receptionist is configured with each shop’s own information, customers aren’t stuck repeating themselves or getting generic responses. That means fewer callbacks and higher customer satisfaction.
• No lead falls through the cracks while keeping costs down. Every call gets captured and every caller’s information gets recorded, so shops can grow their intake without growing payroll.
• Follow-ups happen because staff know exactly what to chase. A complete summary lands in the shop’s inbox after every call, turning what used to be a guessing game into a clear list of who to call back and why.

“With the constant hustle of working under vehicles and managing day-to-day operations, answering a phone call isn’t always physically possible. Yet, we all know that every missed call is a potential customer lost,” said Trent Broberg, CEO of Fullbay. “That’s where Claudia comes in. For shops where stepping away from the wrench isn’t an option, it intuitively engages with customers and gathers essential information. This reflects Fullbay’s AI-native vision, using intelligent technology not as an add-on, but as an integrated part of the commercial repair workflow.”

The AI receptionist is directly embedded within the Fullbay app, eliminating the need for yet another disconnected tool. Claudia can handle multiple languages, automatically recognizing and continuing the conversation in the caller’s language. It is compatible with both cell phones and full VoIP systems, making it ideal for shops of any size. The AI receptionist is available to shops with a Fullbay account for an additional, nominal monthly subscription. 

Fullbay continues to advance its AI capabilities, enhancing its suite of intelligent tools to better support shop owners and the evolving needs of the heavy-duty industry. These efforts reinforce the company’s position as a leading software and technology partner for repair shops as the industry moves into a new era of innovation and growth. More information about Fullbay’s AI receptionist can be found here. 

ABOUT FULLBAY

Fullbay revolutionizes the operations of heavy-duty repair shops and internal fleet maintenance departments to create more efficient, focused, and faster organizations. The company employs the latest technology, expertise and an AI-first approach to provide a turn-key platform that connects every function of customers’ businesses in real time from any location to improve workflow and create transparency in operations. Founded in 2014 and based in Phoenix, Arizona, Fullbay focuses on delivering operational excellence, preventive maintenance solutions, and inventory management optimization to its wide variety of customers. Through its acquisition of Pitstop, the company empowers fleets with tools to eliminate vehicle downtime, improve planned maintenance efficiency, and reduce manual inputs. Its advanced analytics enable fleets to streamline work order and DVIR workflows, generate comprehensive vehicle health reports, provide predictive failure alerts, and much more. Through its Fullbay Cares program, the company commits to giving back to the essential workers of heavy-duty repair by supporting charitable organizations and dedicating time and resources to community service.

CONTACT:

Tom Eisbrenner

MBE Group on behalf of Fullbay

teisbrenner@mbe.group

248.765.2121