Service Work Order Software For Diesel Repair Shop

EFFORTLESS SERVICE REQUESTS.

Do you want to offer the kind of repair and maintenance work that keeps customers coming back? Fullbay lets customers make requests through their own portal—and you can choose how you receive alerts for each one.

Get service requests directly in Fullbay through the Customer Portal, phone calls, email, and text messages

Set up pending repairs for tasks like preventive maintenance and DOT reminders

Receive emergency maintenance requests through Fullbay’s integration with FleetNet

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QUARTERBACK THE WORKFLOW.

Fullbay makes it easy to review real-time repair data and history for any vehicle you have in the shop. With necessary information at your fingertips, you can keep your service orders moving throughout the day.

Monitor repairs in realtime: status, notes, and pictures collected during the process are all kept in one place

Review up-to-the-minute technician stats to help speed up decisions like who to assign to what jobs

Inform techs when they’ve been assigned a new repair, when parts are ready to be priced, and much more to keep your entire crew aligned.

Automatically track technician labor hours within service orders for easy invoicing

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The Right Tools for Your Techs.

World-class repairs and happy customers all start from one place: properly equipped technicians. When you give your staff the tools they need to perform repairs, you open up a whole new world of productivity and revenue.

Cut down on repair time by providing access to labor time guides, wiring diagrams, and procedures right inside of the service order workflow

Bring inspection and diagnosis to a whole new level with the Fullbay workflow, expertly designed to make sure you never miss a repair need

Speed up multiple processes by leveraging global services and canned jobs for estimates and service orders

Keep Your Customers in the Loop.

If a repair is made and a customer isn’t around to see it, does it make a sound? Yes! Informed customers are happy customers, so make sure they know what’s going on as repairs proceed. Customers can:

View active repair statuses in their personalized portals to see exactly where their vehicles are in the process

Authorize preventive maintenance, estimates, parts, and additional repairs

Dive into detailed notes and images captured during the repair process

Pay invoices and review previous payments made within Fullbay as necessary

Let Our Customers Speak For Us.

Based on 200+ Reviews on

Fullbay makes it very easy to run our diesel shop. Managing parts purchases, customer service orders and inventory is simple with Fullbay. And their customer support is very helpful when needed. Highly recommend!

Chris Brunner

Fullbay went above and beyond our expectations. Our technicians can do service orders from start to finish without ever having to call the office about prices or what the customer has authorized us to do. They can create estimates and email them straight to the customer within a few clicks. All service orders are tracked, preventative maintenance is tracked for every vehicle in the fleets of fire apparatus that we take care of, and invoicing is easier than ever.

Brandi Lee Hillard

Fullbay is truly a fantastic tool for any shop, from the ease of making service orders to inventory management it does it all. I highly recommend it to any type of operation.

Dain Wolfe

SWITCHING SYSTEMS? WE'LL MAKE IT EASY

Transitioning to a new system can feel overwhelming—but you don’t have to do it alone. Our dedicated team and personalized onboarding process are here to guide your shop every step of the way. From setup to training, we’ll make sure you’re up and running with confidence.

HEAVY-DUTY PROTECTION

Uptime and security are essential to your shop’s operation. Fullbay has powerful security measures in place to ensure our platform is always up, running, and secure from potential threats.

INTEGRATIONS & PAYMENTS

Optimize your shop with labor time guides, service guides, wiring diagrams, and other industry-leading integrations. While enjoying a fully integrated payment processor.

FAQs

How does Fullbay’s service order software work?

Fullbay allows shops to create, manage, and track service orders from start to finish. Technicians can update job statuses, log labor time, and order parts right inside the platform.

Can technicians update service orders in real time?

Yes! Fullbay is cloud-based, so technicians can update service orders from any device, ensuring real-time accuracy in job tracking.

Can Fullbay handle fleet maintenance service orders?

Absolutely! Fullbay allows users to manage multiple vehicles and service histories in one system.

Does Fullbay integrate with parts suppliers?

Yes! Fullbay integrates with leading parts suppliers, enabling you to order parts directly from the platform and update service orders accordingly.

How do customers receive updates on their service orders?

Customers can receive automated status updates via email or text, keeping them informed about job progress and completion times.

SERVICE WORK ORDER SOFTWARE.