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Not sure how to create a financial plan for your heavy-duty repair shop? Don't worry—we've got you...
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The bottom line is that any successful shop needs to drive sales somehow, whether you’ve got one p...
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Want an easy way to plan and track marketing costs in your repair shop? Don't worry—we've got you ...
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Start safely exploring different ways to make your shop more profitable with our special financial m...
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If you’ve started a repair shop – heck, if you’ve run one for awhile – you’re no doubt won...
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There’s plenty to learn from this groundbreaking report, which is available to you for free right ...
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So what happens during CVSA Roadcheck? Find out more info and learn how you, as a shop owner, can he...
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We’ve put together this little primer to help you learn the ins and outs of blogging and whether i...
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Over the past several months, I’ve had the opportunity to speak and interact with hundreds of shop...
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You love your shop, but there are days when you picture yourself retired and on a boat, enjoying a d...
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The CVIP inspection is one element your fleet (or shop) cannot overlook. Just like the U.S., Canada ...
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Mastering important accounting principles doesn't have to be overwhelming. Just to prove it, here ar...
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KPIs are a way to measure performance. When you set goals for your shop, you need a way to see if yo...
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If you’ve been thinking about selling your shop, or are just starting to wonder how to fund that b...
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Need something to read? Go ahead and dig into this list of our favorite heavy-duty new sources! Incl...
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Check out four alternative fuels and the manufacturers who are experimenting with them as we look at...
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Learn more about what is a breakdown site, how can you get listed on one, and how a breakdown site c...
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So how should you market your repair shop in 2021? We hope you’ll listen to the entire webinar, of...
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Let’s make one thing absolutely clear. When a repair is declined, 99% of the time, it’s not you,...
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Preventive maintenance is one of the best things you can do for a vehicle and your shop. But how do ...
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Being a diesel shop owner can be lonely! That is why we are proud to announce the launch of Diesel S...
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We’re always on the lookout for new ways to help our customers. Our help desk keeps track of what ...
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You voted and we listened—we asked which topic you wanted us to cover next and it was unanimous: m...
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Asocial media presence is a must-have for just about any twenty-first century repair shop marketing ...
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Your potential customers are looking for a repair shop that can take their truck now or in the near ...
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Trucker Buddy works to connect students with truck drivers. In this organization, truckers become me...
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Online reviews can increase your shop’s visibility. Plus, they provide opportunities to connect wi...
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Fullbay helps you figure out what subletting is, why you should do it, and what you should charge fo...
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Not all shops are equal. Obviously. But why aren’t they equal? What sets one shop apart from anoth...
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We’re proud to unveil the first-ever State of Heavy-Duty Repair Report—a first-of-its-kind repor...
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What is a repair shop revenue funnel, and how is it different from the “revenue funnel” graphics...
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How can a heavy-duty shop collect accounts receivable without losing their sanity? Here are some tip...
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Heavy-duty truck shows are a great place to meet people, catch up on industry news, and score produc...
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We’re all about helping you keep costs down, and there are a few tricks you can use to minimize th...
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Find 5 actionable tips on how to boost your revenue using the data from Fullbay's first-ever State o...
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Learn how profit should break down in your diesel repair shop; how big the industry average repair ...
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A month-end close checklist is nothing fancy. It's just a list of things to do before you call a mon...
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We’ve put together a list of some awesome diesel repair-centered YouTube channels for you to check...
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Creating a career path for your shop is a win-win situation for you and your techs....
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The problem with stimulus bills is that printing money causes inflation. That’s Economics 101. Cut...
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Ready to learn more about the differences between flat rate & hourly pay in repair shops? We'll prov...
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2021 is bringing optimism and a resurging economy, but while 2020 might be in the rearview mirror, t...
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With the right equipment and a reliable procedure, zerk lubing can be a valuable source of income th...
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We’d known for a while that we wanted to give back to the heavy-duty industry and launched Fullbay...
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Friendly competition is a great motivator. That’s why the best truck shops use leaderboards & othe...
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We’re excited to kick off 2021, so we went back through our posts and selected the 10 most-visited...
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Heavy-duty comeback repairs can throw off your entire day. How do you track them? How do you prevent...
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Have you ever put in a 10-hour day, but felt like you didn’t accomplish a thing? Do you ever walk ...
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It’s December, which means it’s time to start thinking about 2021. Have you started your financi...
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Looking for your next favorite streaming show about trucks & truckers? We've got you covered--check ...
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If you focus on doing the basics in your shop, and doing them well, six months from now you could be...
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Learn what features you should look for in shop management software, as well as what questions you s...
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Customer satisfaction is the name of the diesel repair game, and satisfaction starts with making thi...
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Ready to close out 202? Here are some things to keep in mind as you close out the year....
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It’s time to start thinking about how you can grow and scale your repair shop in 2021. Will you ad...
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If you are running into a wall about what to get for the diesel-loving individual in your life, this...
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Ready to learn about reports that can help you boost revenue in 2021? Here are five Fullbay reports ...
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We discovered Veterans Inc., a 501(c)3, through their support for veterans who want to obtain their ...
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We’d like to introduce you to the Fullbay workflow. It’s a step by step breakdown of how the app...
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It’s the elephant in the room. Will commercial repair shops go away when electric trucks become a ...
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We probably don’t need to tell you that reputation matters, especially in our brave new world of s...
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Fullbay, the leading shop management software for heavy-duty repair shops, will be helping businesse...
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A few weeks ago, Fullbay’s co-founder and CEO Jacob Findlay joined an industry roundtable to close...
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What is Fullbay? Well, it’s an end-to-end repair shop management software, built specifically for ...
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Raise your hand if you can tell a sleeper from a day cab. Okay, now put them down. There’s probabl...
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You know we love mobile techs here at Fullbay. We write about them, we talk about them…and a few w...
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We’re all about celebrating the people who keep our industry moving. In recent weeks, we’ve rais...
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There are over 3.5 million professional truck drivers criss-crossing the United States every day. Th...
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Want to keep your farm equipment in top shape? Get started with this book....
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Have you ever felt frustrated while trying to make your shop more profitable? Sure you have – just...
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Fact: Most people associate low cost with low quality. Fact: You need to set your diesel repair shop...
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It’s Truck Driver Appreciation Week, and to celebrate it, the crew at Fullbay took some time to th...
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Quick! A customer needs a part. Do you have it in your inventory? If you had to pause and think abou...
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When was the last time you updated your work computer? If you had to pause and think about it, this ...
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“So, who in my shop should be using Fullbay?” It’s a question that probably pops up for a lot ...
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You know the feeling: You’ve got planting or harvesting to do, and one of your machines has decide...
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Running a successful repair shop is hard work—and operating out of the back of a truck can be even...
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When was the last time you hired someone? Maybe it’s been a bit since you advertised for a new tec...
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Don’t be a Martyr If you’re an owner, you’ve probably been tempted to be a martyr with your mo...
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When we think of human trafficking, we often picture Liam Neeson growling threats into a telephone. ...
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A wise man once said, “You have to be deliberate in your pricing.” That wise man was actually Fu...
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Updated on 8/10/20: We were incredibly excited to bring you all the important updates for SEMA 2020,...
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Time. It’s our most precious resource, isn’t it? We always think we have more of it, only to be ...
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When a truck breaks down in the middle of the night right near your shop—are you getting that busi...
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As Bob Dylan once crooned, “The times they are a-changing.” Improvements in technology have led ...
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Sales. Did a shiver run down your spine when we said that word? Are you picturing cold calls and awk...
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I realized I’ve started writing these posts pretty regularly in the past few months, but I think w...
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Today, we’re going to show you the 6 coolest ways Fullbay can help you manage your parts, reclaim ...
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If you run a repair shop, labor is probably one of your biggest expenses. And why not? Your shop’s...
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There are a lot of terms in the heavy-duty industry. Like, a lot. The writing team ends up doing a l...
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What is a DOT inspection? Fullbay, you’re saying, is this a trick question? No, we’re not talkin...
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How do you track your service orders and repairs? (Current Fullbay users, you can’t answer this. P...
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Your techs need the right tool for the job—and sometimes that tool isn’t something you find ...
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Ever thought about becoming a mobile tech? We walk you through everything you need to know....
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It happened again: Another month flew by while I wasn’t looking. That means we’re firmly into th...
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Your techs are the absolute lifeblood of your shop. We’ve written extensively about how to recruit...
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What’s the key to a happy, functional shop? A good team with high morale, of course. We’ve talke...
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How often do you think about culture in your shop? The term “workplace culture” is a newer one t...
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What does your dream shop look like? Is it furnished with state-of-the-art equipment and tools? Does...
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Invoicing. It’s a necessary part of running your shop, but man, does it need to take up so much ti...
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Can you name all the heavy-duty vehicles that show up in movies? Check out our list of eight of our ...
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Relaxing heavy-duty fun for the young and the young at heart!...
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How can you run your shop so that owners and techs are both happy? Join Fullbay’s Founder & CE...
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Lately I’ve heard people saying, “Wait, when did summer get here?” A lot of us have felt a sor...
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If you want to move the needle on shop profitability, recycling core parts is the way to do it. We...
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Your business isn’t going to go anywhere if you can’t find customers. We break down the ins and ...
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We’re guessing most of you have probably heard of FleetCross by MOTOR. Are we right? Yes? Thought ...
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There are three elements of running a business, two of which many of us never think about. The first...
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Fleet managers of the world, we love you. Yes, drivers are incredibly important, as are technicians ...
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Phoenix, AZ – May 12, 2020 – Fullbay, the leading shop management software for heavy-duty repair...
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Does your shop charge environmental fees? If you don’t, it’s something you should consider. Heav...
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When times get rough, I tend to be the kind of person who looks for the silver lining. I’ve found ...
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How much should you be making? How much do you WANT to make? Our guide will get you started....
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Have you ever thought about turning that downtime in workload into an opportunity for your shop? Che...
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Helping Our Communities We’re thrilled to announce that during the month of May, Fullbay and i...
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Phoenix, AZ – April 22, 2020 – Fullbay, the leading shop management software for heavy-d...
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How do you get your shop through tough times, and take care of your staff as well? That’s one of m...
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How much does it cost to tow a big rig? No, no, don’t open up a bunch of search tabs. We’ll tell...
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We’re living in a strange new world. There, we said it. Coronavirus has been at the forefront of j...
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Heavy-duty repair shops have two goals: to offer a valuable service and to make a profit. Newflash: ...
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5/16/20 UPDATE: The Paycheck Protection Program has already seen its $350 billion snapped up by smal...
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Living in unprecedented times? Trucks still need to get back on the road. Here’s how to keep your ...
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We’re living in unprecedented times and for anyone who’s running a repair shop, things must seem...
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Heavy-duty repair shops recognize the value of offering PM tracking service. They know how it can be...
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No matter how much you love your job, you still need to make a living. That’s just a reality of th...
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Hello everyone. We’re living in a troubling time. The rapid spread of coronavirus, or COVID-19, ha...
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Forewarned is forearmed. That saying applies to everything – including truck repair. That’s why ...
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Want to know a secret? Here at Fullbay, we’re always trying to improve – ourselves, our cooking ...
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As a heavy-duty repair shop owner, you’ve got a lot on your plate – everything from building tru...
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You heard it here first, folks: Repairs are expensive. Especially roadside repairs. Well, OK, you pr...
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You can’t run a shop without trust. Well…you can try, but you won’t get very far. The bott...
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There’s a lot of frustration that comes with running a repair shop. Your customers are Priority #1...
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Ever wonder what each class or truck looks like? Read through our guide to learn more about each tru...
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You wouldn’t remove a brake caliper with a swiss army knife, would you? A heavy-duty repair shop n...
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Being a female truck driver isn’t an easy job, but it can be a rewarding career for women with the...
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A mobile diesel technician is like a lone wolf, prowling the darkened forest in search of their prey...
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Lots of diesel technicians wonder how to start a repair shop of their own. Starting a business is a ...
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Buying parts is a key part of keeping your costs down while running a repair shop. You’re well awa...
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Ready to create a marketing plan? We’ve put together 7 questions to ask yourself while creating th...
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Whew, 2019 went by in the blink of an eye, didn’t it? It was a great year for Fullbay. We grew by ...
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You’ve probably noticed that we talk a lot about roles here at Fullbay. In any recent pieces we’...
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great stories You’ve probably heard all about the diesel tech shortage and the whispers of concern...
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Start with the basic steps. If you can pull it off, having your own shop will change your life....
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You know the saying: New year, new truck shows! (Wait, are we the only ones saying that?) 2020 has a...
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On the surface, the letters and numbers in a Vehicle Identification Number (VIN) seem like a jumble ...
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Here at Fullbay, we’re always looking for new ways to help your shop run more efficiently and put ...
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Whether you’re a fleet manager or a shop owner, you can probably agree that time is money. When yo...
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Your truck belongs out on the road, doing its job and making you money. To do that, of course, you n...
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Think of your truck as a star athlete. There are certain things your athlete needs to turn in incred...
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That face when it’s your first day on the job and your boss throws you into the thick of things vi...
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Paper. You know what paper is like. It’s tangible — which means you can touch it, write on i...
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When you’re running a truck repair business, the last thing you want to worry about is a shaky acc...
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Update: Federal Judge Roger T. Benitez has temporarily halted enforcement of AB5 when it comes to tr...
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Timothy Spurlock is overhauling diesel education. We’ve written a bit about the challenges the ind...
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Hello, reader! Are you still grappling with the existential question of whether you should be a dies...
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Is being a mechanic worth it? It’s probably not the most existential question you’ve ever asked,...
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In previous posts, we’ve touched on the importance of helping your techs continue their education....
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We need to hire. That one sentence can fill many a shop owner or manager with dread. There is way to...
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Picture it: there’s a holiday coming up, you’re short-staffed, and you just got a rush job from ...
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Are you a B2B or a B2C shop? Quick, answer now! Did you have to think about it? That’s all right. ...
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Ask any shop owner whether they struggle to attract diesel technicians, and their answer will be a d...
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There are an estimated 15.5 million trucks operating in the United States — and all of those t...
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You need a marketing budget for a commercial repair shop, & we're going to help you figure out what ...
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We love talking to our customers — they’re the entire reason we exist! Whether they’re req...
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You put your blood, sweat, and tears into your shop — we know you want it to do well. But so m...
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If you’ve got a shop, you need a sign. We don’t mean an astrological sign, either, which is stil...
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You need marketing like you need your morning coffee, and if you haven’t signed up for tomorrow’...
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You’ve done it: You’ve created a website for your shop! Now all you’ve got to do is sit back a...
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“Build it and they will come.” You’ve probably heard that line from Field of Dreams quoted ove...
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Your technicians are your lifeblood. It doesn’t matter how many flashy new diagnostic programs you...
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Check out a few of the best practices for keeping customers happy & find out how to start a customer...
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Word of mouth has always been an effective and affordable marketing technique. The word of satisfied...
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Putting together an all-star team of talented techs and proficient staff doesn’t always guarantee ...
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Is your heavy duty repair shop bringing in the profits you want? If not, the next question is, “Ho...
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Running a successful heavy duty shop is a team effort. But let’s face it: unless your technicians ...
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A technician’s job is demanding. They’re receiving assignments, inspecting equipment, and wrangl...
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You’ve got a dependable crew and your shop is doing OK, but do you wonder if it could do better? I...
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Slow Internet is frustrating—especially when you’re trying to update inventory or need to do an ...
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The useful features of heavy duty repair software like Fullbay have caused managers to bring compute...
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Sometimes the importance of parts is overlooked, but they’re a vital and complex part of any heavy...
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According to the Federal Motor Carrier Safety Administration (FMCSA), heavy duty trucks were involve...
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You count on the Internet to be there for you 24/7. Unfortunately, it’s not always that reliable. ...
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What is Fullbay? It is an end-to-end repair shop management software, built specifical...
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Building a business around values is nothing new. For ages, companies have adopted core values to de...
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Inflation isn’t solely to blame for higher price tags on goods. There’s also a shortage of truck...
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When you’re a Parts Manager, there’s a ton you have to handle. From managing the relationships w...
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The EPA has been regulating vapors and fumes vehicles give off since the mid-1970s. Better air quali...
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Safety and profits are the two biggest concerns for single-truck owner-operators and massive fleets ...
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Setting the standards for engine oil is one of the American Petroleum Institute’s (API) many respo...
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A heavy duty shop service manager is a busy guy. In smaller shops where the owner plays the part, th...
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It’s estimated that the cost of a heavy duty heavy duty truck crash averages between $62,000 and $...
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Even those fleets that have leveled up on the maintenance maturity scale can always improve their ma...
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Drivers and fleet managers are always on the lookout for ways to make their trucks more profitable. ...
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You expect a lot from your truck, but it’s way too much to expect it to last forever. Even if you...
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Are you good with your hands & enjoy a challenge? A career as a heavy-duty technician could be perfe...
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From the morning yard check to keeping techs fed with work, we dive deep into the typical service ma...
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Having heavy duty tools is essential when you start a diesel repair shop. After all, you can’t do ...
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If you’re the type who hates to be stuck behind a desk and loves tinkering around on cars and truc...
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Trucking is big business in the U.S., and it’s only going to get bigger. Industry projections say ...
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Working in heavy duty repair, you understand the value using the right tool for the job. You wouldn...
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It’s not only mechanics and heavy duty techs who open repair shops. Fixing and maintaining semis a...
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Join us as we show you the hottest features you should be using in Fullbay. You won’t want to ...
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Trucking is the biggest part of the U.S. transport industry, with almost 1.5 million private and for...
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It’s the American Dream: owning a business and being your own boss. If you’re a heavy duty tech ...
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Inventory is a vital part of any heavy-duty repair shop. Whether you’re an owner operated shop...
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With an estimated 15.5 million trucks operating in the United States, there’s plenty of business f...
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When you get serious about inventory, you’ll learn that it’s not enough to simply count what’s...
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Customers benefit from preventive maintenance, and performing PM services like oil changes is an eff...
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...
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Tracking PMs is one of the great secrets of the most profitable shops. Preventive maintenance has to...
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Aside from cycle counts, centralized ordering can be one of the most important things shops do to ma...
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There’s no doubt about it—specialized software makes managing a fleet or running a heavy-duty re...
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Taking control of your shop’s inventory extends beyond counting it on a regular basis. It also mea...
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Inventory is your shop’s foundation. If you don’t have your inventory nailed down, the foundatio...
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Join us as we discuss how to drive shop revenue by tracking PMs for your customers, and how to use g...
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Do you have a love/hate thing going on with inventory? You’re not alone. Most shop owners recogniz...
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No one goes into business with the goal of shutting the doors. However, only about half of businesse...
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What does the ideal diesel shop look like? It could be very different depending on your point of vie...
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Dealing with tires is a big part of the heavy-duty repair shop business. Top among semi tire issues ...
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What’s better than getting rewarded for doing something you normally do? Like those coffee shops t...
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In the heavy-duty repair shop business, it’s vital for every repair to be a successful one. Your s...
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The dilemma of setting prices. It’s a struggle every business owner faces. You want to be fair and...
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Setting prices in your shop for parts and labor also sets the stage for success or failure. Charge t...
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If you build it, will they come? Maybe not. Just opening the doors of a heavy-duty repair shop doesn...
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Managing customer relations isn’t a new idea. Forging strong ties with clients has been important ...
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Shop marketing on Instagram is a great way to glamorize your shop and create a community of rel...
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As far as business principles go, focus is at the top of the list. It’s what makes the difference ...
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Why market your shop with Facebook? Have you heard the old phrase “money doesn’t grow on t...
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In any business, good help is hard to find. In transportation and logistics, good repair shops are e...
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Managing a fleet is a big job. You have to know all the details about your trucks. That’s ever...
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Managing inventory is an important task when running a heavy-duty repair shop. You need to have enou...
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Whether you’ve just opened your shop or have been in the game for years, all businesses have one t...
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A new NHTSA stopping distance chart was published in the last decade. A precise physics equation inv...
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If running a successful business was easy, going-out-of-business sales and boarded up storefronts wo...
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Commercial work truck upfitting is similar to heavy-duty repair. Rather than repairing commercial tr...
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Business profitability relies on efficiently using resources and, in the world of heavy-duty repair,...
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Transportation and logistics is a $1.4 trillion industry. Railways still account for some freight, b...
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Knowing what the ideal heavy-duty shop looks like will give you great ideas on how to make improveme...
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Remember the driverless trucks speeding along the highways in the X-Men movie Logan? It might have s...
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Having lived in both the 19th and 20th centuries, Nikola Tesla is a part of history. A gifted invent...
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When you hear the name Rudolf Diesel it’s easy to guess where he fits into history. His creati...
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Using shop repair software is no longer optional. Commercial repair shops are busy places. Informati...
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A lot rides on well-maintained wheel ends that are assembled correctly—figuratively and literally....
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It would be great if you could buy a semi, put it to work, and not have to worry about it again. How...
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While the spotlight is on electric and fuel cell trucks these days, another green semi strategy is q...
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Opening a semi repair shop requires having the right heavy-duty tools. That includes more than just&...
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Technician efficiency drastically effects the bottom line in your shop. Join our webinar to learn 5 ...
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Some ideas make so much sense that it doesn’t seem logical not to use them. The Maintenance Maturi...
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Well-designed parts stand the test of time. Take the thrust bearing, for example. Developed in the e...
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Federal weight limits on semis have been in place since the mid-1950s. The purpose of the guidelines...
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Ever heard of a Fixed-Base Operator? Also called an “FBO,” it’s like a heavy-heavy-duty repair...
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Problems with wheel separation are an under-the-radar issue. Lost wheels don’t always cause a cras...
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It’s only been a few years since new FMVSS 121 Reduced Stopping Distance (RSD) Requirements took e...
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Yet another truck has entered the race to be the first electric semi to market. Alongside Tesla, Dai...
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In the competitive field of heavy duty parts, vendors go the extra mile to land shops’ business. E...
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The trucking industry is a loyal one, and for good reason. Truck brands that treat drivers well are ...
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It’s a simple fact: passenger cars share the road with heavy-duty trucks and big rigs. Unfortunate...
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When running a business, everything from office supplies to utilities to employee wages eats away at...
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Managing inventory is necessary. It can also be simple with a few key elements in place. Join us to ...
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You thought running a trucking company would be great. Hauling cargo as owner/operator of your own t...
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In the trucking business, time and miles are money. Even issues that cause a temporary delay affect ...
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Anyone in a hurry hates driving behind a school bus. They make frequent stops picking up kids and le...
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Heavy duty truck shows offer invaluable opportunities for people in the trucking business. They’re...
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Staying on top of maintenance is job one for heavy-duty shops and fleets. Going high-tech makes that...
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Technology is a wonderful thing. It streamlines the way shops do business, touching every aspect fro...
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It takes experienced skill to control a fully loaded class 8 truck under any condition. Tweak j...
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Being a heavy-duty repair tech is a dirty job, but that doesn’t mean it has to be an unhealthy one...
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What would modern society be today without the dump truck? With a design dating back to the time of ...
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Out of all the heavy duty truck builders out there, Freightliner isn’t the oldest one around. Howe...
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Transparency gives your shop's customers a reason to trust you, and trust is what brings customers b...
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Managing a fleet is costly. The price of maintenance alone can take a significant chunk out of your ...
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Listen to Jacob Findlay and Chris O’Brien talk about 3 Reasons to Track PMs for Your Customers...
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Freight companies ship close to 70% of goods consumers use every day. Although it’s pretty much th...
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Economic concepts are complex theories to grasp. If you’re running a semi repair shop, however, it...
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Trucks that fall into the heavier classifications serve society in a variety of ways, from deliverin...
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Most jobs require troubleshooting at some point. Heavy duty repair shop technicians are no exce...
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You can have the best heavy duty repair shop this side of the Mississippi, but that won’t matter i...
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Ask adults who their dream dinner guest is, and the answer is typically a celebrity or other well-kn...
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Listen to Jacob Findlay and Chris O'Brien from Fullbay share what they and their team have learned t...
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Fleet repair software has revolutionized the transportation and heavy duty repair industries. It str...
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Even those who don’t work in technology or transportation industries are familiar with PSI. A...
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Current fleet repair software is easy to access with most systems and apps. That is unless your shop...
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In the past, it was normal for businesses to have their own servers. Purchasing data storage equipme...
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Much of a shop’s success sits squarely on the service manager’s shoulders. With duties that incl...
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Looking for ways to take your shop to the next level? Consider taking your show on the road. Going m...
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Few things are as frustrating as dead batteries. It’s annoying to park a perfectly running tru...
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Offering a variety of services to your customers is one way to make your heavy duty repair shop more...
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For the most part, diesel repair shops are lucrative ventures. Business brokers recommend them as go...
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Technology is a change agent that pulls us into a future we only used to dream about. It’s sca...
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The concept is simple. Businesses can’t stay in business unless they cover their costs. For heavy ...
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Do purchase orders really matter? Most diesel repair shops are small businesses, and ...
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The words and phrases used in today’s high-tech world are confusing. Apps, plug-ins, downloads, up...
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Heavy duty repair shops are busy places, and good diesel techs have their hands full all day long. W...
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There are many reasons for building a new heavy duty repair shop. If you’re opening a new business...
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Getting trained to work in a diesel repair shop is like a dream come true if you like working on tru...
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The point of building a business is to create something that will last longer than you do. Yes, you ...
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Tires are one of the top three costs for a trucking fleet. That means you’ll want to get the m...
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Many business owners focus on the tools and work area when setting up a heavy-duty repair shop. Howe...
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Inventory is like a pile of money sitting in your shop. How do you keep it from walking out the door...
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The perfect present is one that is useful. Diesel techs are hard to buy for, however. It is difficul...
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Most people have heard the saying, “The customer is always right.” But that’s an outd...
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As with most industries, technology plays a key role in improving the trucking and transport busines...
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Safety Safety is a top priority for any transport fleet. Even though each organization can ...
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Blockchain and trucking. If you ask a random person whether these go together, they&#...
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You and your customers are busy, which means it’s absolutely crucial that you find ways to start a...
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All shops carry heavy duty inventory—some worth upwards of $1 million dollars. And that ...
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There always will be a time and place for handshake deals. You know, the business arrangements you s...
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We use the street sweeper truck to quickly and efficiently remove dirt and debris from our streets. ...
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We’ve all dealt with it. You find a vendor’s invoice floating around the office, an...
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Sometimes we make the simplest things in life complicated for no good reason. Take the Academy ...
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When do you charge for heavy duty shop supplies? Running a shop involves the use of a lot of co...
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Imagine you had a pallet of cash sitting in your shop. Would that keep you up at night? Would you wo...
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We are constantly asked about truck shop financials. How should I be tracking my income? How detaile...
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Many shops do not charge for heavy truck diagnostics. This is a mistake. Charging to diagnose a heav...
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So many heavy-duty truck shops underprice their parts. A lot are not getting the profit margin they ...
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According to the Wall Street Journal, online orders of bulky items are rising faster than overall o...
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“Parts guys are a dime a dozen,” the general manager snorted from behind his desk. Larry...
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Diesel technician efficiency is a major concern for heavy duty shop owners. Most shops in the countr...
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Unfortunately, some customers require estimates. Maybe it’s a trust level that could be higher, or...
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Diesel Particulate Filter (DPF) Regen is a relatively recent issue facing truck and fleet owners. St...
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In most shops it takes too long to invoice a customer. Before we turned on Fullbay in our own shop, ...
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With Fullbay's heavy-duty shop software, you can see which jobs and techs are making you money, from...
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Using the right truck shop software will earn you more revenue with the technicians you already have...
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Diesel repair shop software has to be different than what light duty shops use. This is because a di...
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Good truck repair software, especially for heavy duty shops, is like having the right tool for the j...
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Customer’s truck is down. They make money with this thing. They want it back up as soon as pos...
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Finding good heavy duty repair software can be quite the challenge. The tough reality is that t...
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Parts pictures in Fullbay save a lot of time and frustration. You’re on the phone with the dea...
Read More →They say a picture is worth a thousand words. With a photo you can communicate immediately what...
Read More →Shop owners are usually tied to their shop. Physically. Not with a physical rope or chain. But they ...
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One of the keys to running a successful heavy duty repair shop is effective planning. This can range...
Read More →Some shops pay flat rate, some pay hourly. If you are in the hourly boat, how can you tell whether a...
Read More →At what point has an estimate crossed the line into “too much information”? (TMI for the younger...
Read More →In the following posts, we lay out why using the Complaint, Cause, and Correction framework is ...
Read More →What is the difference between web based repair software and client server repair software? For year...
Read More →What use does a heavy duty truck repair shop have for an iPad? Most software out there is client ser...
Read More →One of the biggest headaches for a heavy duty shop owner is dealing with customers who don’t pay. ...
Read More →When you're tempted to throw more bodies into your overhead in a diesel repair shop, take a step bac...
Read More →Finally the CORRECTION. The correction is easy if the complaint was communicated properly and the tr...
Read More →Now lets look at the complex “CAUSE”. The cause is what originally made the complaint happen (TR...
Read More →When I was a younger man in my very early twenties I shared the responsibility to train large groups...
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